# How to remove a spam label on AT&T

**To remove a spam label on AT&T, request a free review from Hiya, the analytics company that supplies AT&T's spam labels.** Business numbers should start with Hiya's free Number Registration, and then submit Hiya's review form if the label stays. Personal numbers go straight to the review form. Fix whatever caused the label first, or it's likely to come back.

*Spam I Am doesn't remove labels. Only the analytics provider can, after a review. We check what AT&T phones are showing so you know when the label is gone.*

## What AT&T's labels look like

AT&T's call protection (ActiveArmor) uses two kinds of warnings:

- **"Spam Risk":** the call rings with a warning on screen, sometimes with a category such as Telemarketer, Nonprofit or Political. AT&T customers can choose to block these or send them to voicemail.
- **"Fraud Risk":** the call is blocked automatically, so the phone doesn't ring at all.

If people tell you your calls show as "Spam Likely," check which carrier they're on. That wording is generally associated with other carriers.

**On Android phones, people may see "Suspected spam caller" instead.** That warning comes from the phone's built-in spam protection, not from AT&T: it's what Google's Phone app shows, and it's on by default. It can appear on any carrier, which is one more reason to fix the cause rather than only filing an AT&T review.

**One thing that's easy to miss:** AT&T customers who've saved your number in their contacts won't see a spam warning, because saved contacts override it. So existing clients may see your calls fine while new prospects see "Spam Risk."

## Before you start

1. **Confirm it's AT&T.** Ask the person who mentioned it which carrier they use, or [run a check](/#check) to see exactly what a real AT&T phone shows for your number.
2. **Note the exact label and when you saw it.** Write down the wording, the date, and a few example calls (the number you called, date and time). Screenshots help. Review teams may ask for examples.

## Step 1: Fix what caused the label

A review is far more likely to stick if the cause has stopped. Hiya says its labels are driven mostly by how people respond to your calls, such as spam reports and blocks. Common causes include:

- Calling people who don't expect you, like old lead lists or minimal consent
- Calling the same person repeatedly after they've shown they're not interested
- Bursts of high-volume, very short calls
- Dead air before an agent or AI voice picks up, which leads to quick hang-ups

[Full list: why numbers get flagged](/guides/why-number-shows-spam-likely)

## Step 2: Register your number (business numbers)

**Business numbers:** sign up for [Hiya's free Number Registration](https://www.hiya.com/products/connect/number-registration). Hiya's vetting team verifies that you own the number before it's registered. Registration also gives you Hiya's view of your number's spam status, plus a report card grading what's driving it.

Registration doesn't guarantee a clean label, because how people respond to your calls still counts. After verification, it can take a few more days for changes to reach carrier systems.

**Personal numbers:** skip to Step 3.

## Step 3: Request a review from Hiya

If the label is still there, submit Hiya's [review request form](https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=32894877171859). It's free, and Hiya uses it for both personal and business numbers.

AT&T's own link, [att.com/reviewmycalllabel](https://www.att.com/reviewmycalllabel), takes you to the same place: Hiya's support page, where you choose the option to report a possible spam-labeling issue on a phone number.

Have this ready:
- The affected number (one per request)
- A contact email
- Your business name and website, if it's a business number
- Whether you're filing for your own business or on behalf of someone else
- A short explanation of who you call and why

**Tip:** if you registered in Step 2, address any low grades on your report card in your explanation. Hiya specifically asks for context behind poor reputation grades so it can understand your calls. "We call customers who requested a quote, within 24 hours, and stopped repeat calls" is more useful than "we're not spam."

## Step 4: Register with the Free Caller Registry (optional, recommended)

The [Free Caller Registry](https://freecallerregistry.com) is a free, single form that sends your details to Hiya, First Orion and TNS, the analytics providers behind AT&T, T-Mobile and Verizon. It's especially worth doing if you also call Verizon and T-Mobile customers.

Dialpad's help center notes that analytics providers give less weight to Free Caller Registry submissions than to direct registration, and that the two are separate. For AT&T specifically, Hiya's direct registration is the stronger step.

## Step 5: Wait, then re-check

- **Allow time.** Hiya works review tickets on business days only. One phone provider's published procedure estimates Hiya typically responds in 3–5 business days, and full clearance can take longer.
- **Re-check every few days** to see whether the label has cleared on real AT&T phones. [Check your number](/#check)
- **If it's still there after several weeks,** follow up with Hiya and review your calling patterns again.

## What not to do

- **Don't switch to a new number as a workaround.** Hiya treats numbers with little calling history as a possible sign of someone dodging labels, and notes that replacing flagged numbers usually leaves the real problem unsolved.
- **Don't expect registration alone to fix it.** Registration helps establish who you are. How recipients respond to your calls still drives the label.

## FAQ

### How do I remove "Spam Risk" from my number on AT&T?
Request a review from Hiya, which supplies AT&T's spam labels. Business numbers should first register through Hiya's free Number Registration. If the label stays, submit Hiya's review form. Fix the cause first, or the label is likely to return.

### Does it cost anything?
No. Hiya's Number Registration, Hiya's review form and the Free Caller Registry are all free.

### How long does it take?
Hiya only works reviews on business days. One provider estimates a typical response in 3–5 business days, and full clearance can take longer. Re-check every few days.

### Can I get a label removed on a personal number?
Yes. Hiya accepts review requests for personal numbers through the same form, with no business registration needed.

### Why do some AT&T customers see my calls fine but others see "Spam Risk"?
AT&T customers who've saved you as a contact don't see spam warnings. People who haven't saved your number do.

### What's the difference between "Spam Risk" and "Fraud Risk"?
On AT&T, "Spam Risk" calls ring with a warning. "Fraud Risk" calls are blocked automatically, so the phone doesn't ring. Fraud Risk is the more urgent problem, because people never see your call at all.

## Sources

- [Google: Use caller ID & spam protection](https://support.google.com/phoneapp/answer/3459196?hl=en)
- [AT&T ActiveArmor terms of service](https://www.att.com/activearmormseula)
- [AT&T: Review my call label (redirects to Hiya support)](https://www.att.com/reviewmycalllabel)
- [Hiya Help: My phone number is labeled as spam](https://spamblocker-support.hiya.com/en/articles/28-my-phone-number-is-labeled-as-spam-%E2%80%94-how-to-fix-it)
- [Hiya Connect: Branded Call FAQ](https://connect-support.hiya.com/hc/en-us/articles/1500006429402-Branded-Call-Frequently-Asked-Questions)
- [Hiya Connect: Caller reputation and spam label help](https://connect-support.hiya.com/hc/en-us/articles/54311390207891-Caller-reputation-and-spam-label-help)
- [Hiya Connect: Introduction to Number Registration](https://connect-support.hiya.com/hc/en-us/articles/28777616966035-Introduction-to-Hiya-Connect-Number-Registration)
- [Hiya: Number Registration](https://hiya.com/products/registration)
- [CallerID Reputation: Self-remediation with Hiya & AT&T](https://kb.calleridreputation.com/self-remediation-with-hiya-att)
- [CXDO: Removal from robocall analytics](https://cxdo.helpjuice.com/en_US/how-to-guides/removalfromrobocallanalytics)
- [Dialpad: How to prevent being flagged as a spam caller](https://help.dialpad.com/v1/docs/how-to-prevent-being-flagged-as-a-spam-caller)
- [TNS: FreeCallerRegistry.com launch](https://tnsi.com/?p=2046)
- [Zoho Voice: Whitelisting your phone numbers (US)](https://help.zoho.com/portal/en/kb/zoho-voice/setup/articles/whitelisting-your-phone-numbers-us-only)