How to read your result

Your result shows what a real phone on each carrier you checked displayed when your number called it: the warning label (if any), the caller name (if any), and a screenshot of the screen. If there's a label, people on that carrier are seeing a spam warning when you call. If there's no label, your number looked clean on that carrier at the moment of the check.

Read each carrier's result on its own. A number can be flagged on one carrier and clean on another. Every result reflects one moment in time. See coverage.

What's in a result

You get these for each carrier you check:

Outcome 1: A warning label appeared

People on that carrier see a spam warning when you call. Many people won't answer a labeled call, so expect fewer answered calls until it clears.

Labels we've seen on our test phones:

Each carrier also has its own wording. We'll add these to the table as we see them on our test phones:

A label can come from the carrier or from the phone. Each carrier's labels come from its analytics provider. A phone's built-in protection, like Google's, makes its own judgment, partly from people marking calls as spam. Both depend heavily on how recipients respond: Hiya says reputation depends mainly on spam reports and blocked calls. Calling patterns like high volume with very short calls can also contribute, and so can a previous owner's history with the number.

What to do next

1. Request a review from that carrier's analytics provider. Each carrier has its own process: AT&T (Hiya) · Verizon · T-Mobile (First Orion)
2. Register with the Free Caller Registry (freecallerregistry.com). It's free and sends your details to Hiya, TNS and First Orion in one step.
3. Fix what's causing it. A review won't stick if the cause continues. Call people who expect to hear from you, honor opt-out requests promptly, and avoid patterns of high-volume, very short calls. Removing a label without fixing the calling behavior behind it means the label will likely come back.
4. Re-check every few days. Reviews take time, commonly days to weeks. For example, Hiya only works tickets on business days, and one provider's published procedure estimates a typical Hiya response in 3–5 business days.

Google's help page explains how people can mark a call "Not spam," but doesn't describe a review process for businesses. For a label that comes from the phone itself, fixing the cause and registering your number are the steps you control.

We don't remove labels and we can't speed up a review. A re-check just tells you, from real phones, whether the label is gone.

Outcome 2: No label

Your number showed clean on that carrier at the time of the check. People on that carrier saw your call without a spam warning.

Keep in mind:

• It's one carrier. If you checked only one, the other two may label your number differently.
• It's a snapshot. Labels can appear later, especially after a jump in call volume or complaints. If you're about to start a campaign or put a new number into a dialer, re-check once calls are underway.

Outcome 3: The caller name is wrong or missing

The label and the caller name are separate. A clean number can still show no name, an old name, or just a city. That's not a spam flag, but it can still cost you answers.

• Missing or outdated name: ask your phone service provider how to set or update the caller name (CNAM) for your number.
• Business numbers: Hiya's Number Registration says it can also help with caller ID display issues.

What "caller name" means in your result: everything our phone displayed for your number other than the warning label, such as a business name or a city. It's blank if the phone showed only your number.

Outcome 4: Incomplete

An Incomplete result means that carrier's phone didn't receive a call from your number within the dialing window, or couldn't read the screen before the call ended. Incomplete checks are free: you're only charged when we return a result.

You have 2 minutes for one carrier, plus 1 minute for each additional carrier. Common reasons for an Incomplete:

• The call didn't come from the number being checked. If your caller ID is hidden (for example, by dialing *67 first), or your phone system shows a different outgoing number, we can't match the call. We never spoof numbers, so the call has to come from the number itself.
• You didn't call in time, or skipped one of the carriers' test lines. Start a new check and call each line within the window.
• The call ended before our phone could read it, for example if you hung up the moment it started ringing. Stay on the line until it goes to voicemail.
• The call was blocked before it reached our phone. Carriers can block calls they judge high-risk. On AT&T, calls marked "Fraud Risk" are blocked automatically and never ring. If you called from the right number, with caller ID showing, and still got Incomplete, treat it as a serious warning sign.

If you think your calls are being blocked, check your phone's call log or your provider's call records. Developers should look for SIP 603+ ("Network Blocked") or older 608 responses: What SIP 603+ and 608 mean.

You can check the same number once an hour.

FAQ

What does "Spam Likely" mean when I call someone?

It means the recipient's carrier or phone flagged your call as likely spam. It's a warning label, not a block: the call still rings, but many people won't answer. Each carrier uses its own wording, and "Spam Likely" has become the everyday term for all of them.

What does "Suspected spam caller" mean?

It's the spam warning Google's Phone app shows on Android phones when it judges a call likely spam. It comes from the phone's built-in protection, not the carrier, so it can appear on any carrier.

My result is clean, so why did someone tell me I came up as spam?

If you checked only one carrier, they may be on another. They may also use a third-party call-blocking app or a different phone setup, or the label may have changed since.

Can you remove the label for me?

No. We only check. Labels are removed by the carrier's analytics provider after a review: Hiya for AT&T, TNS for Verizon, First Orion for T-Mobile. Use our re-checks to confirm when it's cleared.

How often should I re-check a flagged number?

Every few days while a review is in progress. Reviews commonly take days to weeks.

Sources

• Google: Use caller ID & spam protection
• Verizon voice spam feedback
• AT&T ActiveArmor terms of service
• T-Mobile: Scam Shield
• Zoho Voice: Whitelisting your phone numbers (US)
• Hiya Help: My phone number is labeled as spam
• Hiya Connect: Branded Call FAQ
• Hiya Connect: Caller reputation and spam label help
• TNS: FreeCallerRegistry.com launch
• CXDO: Removal from robocall analytics
• CallerID Reputation: Self-remediation with Hiya & AT&T